Frequently Asked Questions
Quick answers about Orders, Payments, Refunds, Sewing, Jacquard, Shima/Stoll & more.
Login → My Orders → Track. You’ll also get SMS/email updates after dispatch.
We accept SSLCOMMERZ, Stripe, cards, and mobile banking (e.g., bKash/Nagad). Cash on Delivery may be available for selected items.
Request a refund within 7 days of delivery if the item is unused and meets policy terms. Approved refunds are processed to your original payment method.
Go to Help Center → Sewing to see stitch charts, troubleshooting, and maintenance tips.
Compress your design files into a single archive and upload via the Order page or share a cloud link in your order notes.
We provide guidance for common issues and file prep. Share your machine model & software version in the ticket for faster help.