Frequently Asked Questions – PACIFIC NiT | Garments & Knitting Acsosiories

How can I track my order?

Login → My Orders → Track. You’ll also get SMS/email updates after dispatch.

What payment methods do you accept?

We accept SSLCOMMERZ, Stripe, cards, and mobile banking (e.g., bKash/Nagad). Cash on Delivery may be available for selected items.

What is your refund policy?

Request a refund within 7 days of delivery if the item is unused and meets policy terms. Approved refunds are processed to your original payment method.

Sewing: where can I find guides?

Go to Help Center → Sewing to see stitch charts, troubleshooting, and maintenance tips.

Jacquard: how to submit files?

Compress your design files into a single archive and upload via the Order page or share a cloud link in your order notes.

Shima/Stoll support

We provide guidance for common issues and file prep. Share your machine model & software version in the ticket for faster help.

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